Andrea Stern

andrea.jpg
Phone: 
61 2 9036 9108
Email: 
andrea@it.usyd.edu.au
Role: 
Ph.D Candidate
Research Areas: 
Electronically Mediated Commerce
Knowledge Sharing and Content Management Systems
Projects: 
For more details, click on the project's title.
Projectsort icon Researchers Research Area
Web Services and IT Services
Andrea Stern
Electronically Mediated Commerce
Publications: 
For more details, click on the publication's title.
Publication Publication Datesort icon Type Authors
An Ethnographic Study of the Enactment of Service Level Agreements in Complex IT-intensive Business-to-Business Services 2015, May Thesis
Andrea Lee Stern
An Ethnographic Study of SLA Enactment 2015, March Conference Paper
Stern, Andrea
Davis, Joseph
Under-representation in SLAs for Global IT-Centric Services 2010, January Conference Paper
A. Stern
J. Davis
Extending Web Services to IT Services 2004, April Conference Paper
A. Stern
J. Davis
A Taxonomy of Information Technology Services: Web Services as IT Services 2003, December Conference Paper
A. Stern
J. Davis
Web Services and IT Services 2003, December Conference Paper
A. Stern
J. Davis
Assessing Knowledge Management Services through Discourse Analysis 2003, May Conference Paper
M. Zappavigna
J. Patrick
J. Davis, and A. Stern
A Service View of Information Technology: Taxonomy of IT Services 2003, January Conference Paper
A. Stern
J. Davis
Knowledge Management as Social Semiotic: Discourse Analysis as a Measure of Quality 2002, December Book Chapter
M. Zappavigna-Lee
J. Patrick
A. Stern
Reinvesting the IT dollar: From Fire Fighting to Quality Strategic Services. 2001, January Book Chapter
A. Stern