Information Technology is a fundamental enabler of today’s service economy. There is also a growing recognition of the critical role of digital service innovation in improving productivity levels and quality of life. Further technological paradigms such as web services, the internet of things, cloud computing, social computing, and engagement platforms are redefining the landscape of service. This has brought increased policy and research focus to the conceptualisation, design, delivery, and evaluation of service systems.
The fifth Australasian Symposium on Service Research and Innovation will bring together a cross-disciplinary group of researchers and practitioners who are engaged in research and development in the area of service, broadly defined. It will feature keynote addresses and invited lectures by prominent researchers in the field. There will also be paper sessions to which researchers are invited to submit their recent work. A public sector and industry forum featuring some of the academic researchers and practitioners in industry and government will also be a part of the symposium. The symposium is expected to provide a forum for analyzing and assessing the progress achieved in pursuit of this goal and to explore the foundations of and emerging directions in service research.
The symposium is sponsored by the Service Science Society of Australia. This is the apex national body representing the services research community of Australia. It seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series also serves as its annual meeting.
PAPER SUBMISSION, SYMPOSIUM PUBLICATIONS, AND BEST PAPER AWARDS
Paper submissions should be limited to a maximum of 15 pages in the Springer LNBIP format (see link), and will be reviewed by the Program Committee on the basis of overall quality, relevance to service research, originality, significance, and clarity. Please submit papers through EasyChair. The proceedings will be published by Springer under the Business Information Processing (LNBIP) series. Selected papers will be fast-tracked for publication in a services research journal of good standing (in revised and expanded form).
Two best paper awards will be presented to the authors of (1) the best research paper and (2) the best student paper. The selection of the best papers will be made by the Program Committee Chairs in consultation with the Program Committee members based on the overall quality and contribution.
TOPICS OF INTEREST (but not limited to)
●Service Level Agreements (SLAs and Contracts)
●Service computing and web services
●Service-oriented software engineering
●Service system design
●Service system engineering
●Applications and case studies
●Value co-creation in service systems
●Service marketing and CRM
Paper submission deadline: 28 September, 2015
Author Notification: 15 October, 2015
Camera Ready deadline: 22 October, 2015
Conference Registration deadline: 26 October, 2015
Conference Dates: 2-3 November 2015