Value-inspired service design in elderly home-monitoring systems

Conference Paper
Liu, N.
Purao, S.
Tan, H.
2016, March
Published in: 
13th IEEE International Conference on Pervasive Computing and Communication Workshops
Published in: 
Piscataway, New Jersey, USA
The provision of elderly home-monitoring systems to enhance aging-in-place requires the service to meet the needs of both the elderly and their caregivers. The design of such IT services requires interdisciplinary efforts to look beyond the technical requirements. Taking a value-inspired design perspective, the study argues that service design for promoting aging-in-place needs to reconcile the values of both the elderly and caregivers. Drawn from the framework of basic human values and the unique experience of the SHINESeniors project, the study extracts the core values for elderly and caregivers using a multi-method case analysis. We suggest that both system and working protocols should be redesigned concurrently to maximize the benefits of the technology. The resources of users and capabilities of technologies should be leveraged in tandem for service design.